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Cannot receive invitation link


Hello, cannot receive invitation link <email address removed by Atlassian Support>

No email in spam or else where, can this be fixed?

1 answer

0 votes
Daniel Eads Atlassian Team Jul 14, 2021

Hi @Nikita Remizov ,

The email address you listed had an error returned which our mail service keyed in on and stopped sending further emails:

550: 550 LTD BeGet: user not found.

I've cleared the error out and additional invitation attempts should send. Please double-check the email can receive other messages from outside your organization before resending the invitation email. If the mail server is still not configured to receive external emails, the same block problem could occur if another invitation is sent. Receiving an email from a Gmail or Yahoo account for example would confirm that the mail server is ready now.

Daniel | Atlassian Support

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