It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Cannot log into my bitbucket account


I can't log into my bb account anymore. It says:


You can no longer log in with a username. Use your Atlassian account email address instead.



When using my Atlassian account email address it says:

The email address or password you entered is incorrect.


Okay so I went to "Forgot my passoword" and type in my Atlassian email. it says:

We couldn't find an account matching that e-mail address. Are you sure you've registered?

Okay so I'm not sure anymore so I go and try to sign in with that same email address for a new account.

And it says:


We meet again!

It looks like you already have an Atlassian account with the email Since we know who you are, we'll skip part of the sign up process and get you into Bitbucket.





Okay, I think ... finally I'm logged in ... but it goes on with:



Success! Almost done.

Please choose a username for your Bitbucket account.



What ?! I have a bb account already (dneise). And of course, when I type that in .. it says.



That username already exists



What is going on?

1 answer

0 votes

Hi Dominik,

If these steps are occurring, it sounds like you're trying to log in using an email address that is not the primary email address on your Bitbucket account. This is why it tries to create a new account (which is an experience we are working on improving, because it's confusing). Try using the email address that is set as primary on your Bitbucket account.

If you have any trouble, give us a buzz on and we'll be happy to help.



Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Bitbucket

Bitbucket Server 7.0 is here!

Hello Community, I’m Anton Genkin, a product manager on the Bitbucket Server and Data Center team and am excited to share that Bitbucket Server 7.0 is now available! It's a platform release, one th...

1,048 views 6 5
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you