Cannot log into my bitbucket account

Hello,

I can't log into my bb account anymore. It says:

"""

You can no longer log in with a username. Use your Atlassian account email address instead.

"""

 

When using my Atlassian account email address it says:

"""
The email address or password you entered is incorrect.
"""

 

Okay so I went to "Forgot my passoword" and type in my Atlassian email. it says:

"""
We couldn't find an account matching that e-mail address. Are you sure you've registered?
"""

Okay so I'm not sure anymore so I go and try to sign in with that same email address for a new account.

And it says:

"""

We meet again!

It looks like you already have an Atlassian account with the email dominik.neise@udo.edu. Since we know who you are, we'll skip part of the sign up process and get you into Bitbucket.

"""

 

hu?!

 

Okay, I think ... finally I'm logged in ... but it goes on with:

 

"""

Success! Almost done.

Please choose a username for your Bitbucket account.

"""

 

What ?! I have a bb account already (dneise). And of course, when I type that in .. it says.

 

"""

That username already exists

"""

 

What is going on?

1 answer

This widget could not be displayed.

Hi Dominik,

If these steps are occurring, it sounds like you're trying to log in using an email address that is not the primary email address on your Bitbucket account. This is why it tries to create a new account (which is an experience we are working on improving, because it's confusing). Try using the email address that is set as primary on your Bitbucket account.

If you have any trouble, give us a buzz on support@bitbucket.org and we'll be happy to help.

Thanks!

Alastair

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Aug 21, 2018 in Bitbucket

Branch Management with Bitbucket

As a project manager, I have discovered that different developers want to bring their previous branching method with them when they join the team. Some developers are used to performing individual wo...

1,319 views 8 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you