Cannot add member tot team

[Lorenzo De Francesco]

Hi!

I am trying to add a new member to my team, the procedure i followed is:

• Go to Project main page
• Click on members
• Click on manage team
• Click on add Member
• I fill the form with mail and Groups 
• Hit ok
• In the developer group details i can see that the invitation was sent

i tried 10 times but the mail does not arrive to my team member.

Can you help me?

[Lorenzo De Francesco · Accepted solution]

I contacted the customer service and they told me that the email has been blocked due to the RTBF (Right to be forgotten) law.

they unblocked it and now it's all ok

[Daniil Penkin]

Hello @Lorenzo De Francesco, 

Do you mind raising a support ticket here and privately share the details about the project and email in question so that we can track it down?

Cheers,
Daniil

[Lorenzo De Francesco]

Thanks I created a ticket 

[Fabian Bader]

Hi there,

I also can not add two specific users to my team. I think that is also due to RTBF. How can i unlock them?

Best,

Fabian