Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Can't login - username already exists

Deleted user Jul 28, 2020

I know this question has been asked several times (which perhaps shows that there's an issue with the login UX flow).

Can some of you please help me getting access to my account? Username "fliperamma".


I've probably changed the email for that account a few times since I first created it (in 2013, I believe). But now when I try to login with all the emails I can remember, it asks to create a new username for Bitbucket Cloud, and it complains that "fliperamma" is already taken. In some cases I even tried adding an "_" to the username and got an empty account, so I'm not sure what to do, it is quite confusing. When I try to reset my password it asks for an email instead of just sending the password recovery to whatever email is associated with that username.

Can someone please help me?

1 answer

Hi Fabio!

Unfortunately I don't think we'll be able to help you here in the community, since we don't have access to your Bitbucket instance.
The best thing would probably be to get in touch with your Bitbucket or Atlassian admin, they should be able to check the user directory and help you out.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Bitbucket

Powering DevOps with Bitbucket Server & Data Center

Hi everyone, The Cloud team recently announced 12 new DevOps features that help developers ship better code, faster   ! While we’re all excited about the new improvements to Bitbucket ...

1,804 views 0 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you