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Can't log into bitbucket (Bitbucket Cloud account exists)

Luca Aluker June 26, 2020

I get stuck at this screen:

Bitbucket Cloud account exists

Your Bitbucket account with username shooju is not linked to your Atlassian account serge@shooju.com.

Link your accounts button does nothing

1 answer

0 votes
Tyler T
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 26, 2020

Is there an error?

Can you try logging out of your Atlassian account and then try to log into Bitbucket?

Luca Aluker June 29, 2020

There is no error.  I just get the same screen again when I click "Link your accounts".

When I log out of id.atlassian and log back in to bitbucket directly I get the exact same screen.

When I click on "Link your accounts" it takes me back to ... the same screen.

Tyler T
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 29, 2020

Sorry about that!

Please create a ticket with our support team so they can look into this issue further: https://support.atlassian.com/contact/#/

Like Luca Aluker likes this
Dev Dev November 6, 2020

Serge, did you find a solution ? I got the same problem ...

Henrik Enström February 28, 2021

I have the same issue - not impressed that this long-standing bug hasn't been fixed yet by Atlassian.

Sean Reilly April 12, 2021

Exact same issue here. It makes using bitbucket impossible. I guess I'll have to cancel my longstanding company account.

KikoCis May 26, 2021

I have the same issue. Please solve, We can't access our account!!

Toni Marí June 18, 2021

The same for me

Like Ignace Saenen likes this
Ignace Saenen July 1, 2021

Exactly the same situation. Is there a timetable for this issue?

Toni Marí July 14, 2021

The solution is to write directly to Atlassian support to help you.  This happens with old team accounts created before 2018.

Like Ignace Saenen likes this
Ignace Saenen July 14, 2021

Thanks a lot.

kulver September 8, 2021

How do you contact this support directly? I cant find an email anywhere and I'm also stuck with this problem.

Sean Reilly September 8, 2021
Like Ignace Saenen likes this
kulver September 8, 2021

Thanks a lot!

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