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Can't log into bitbucket (Bitbucket Cloud account exists)

I get stuck at this screen:

Bitbucket Cloud account exists

Your Bitbucket account with username shooju is not linked to your Atlassian account serge@shooju.com.

Link your accounts button does nothing

1 answer

0 votes
Tyler T Atlassian Team Jun 26, 2020

Is there an error?

Can you try logging out of your Atlassian account and then try to log into Bitbucket?

There is no error.  I just get the same screen again when I click "Link your accounts".

When I log out of id.atlassian and log back in to bitbucket directly I get the exact same screen.

When I click on "Link your accounts" it takes me back to ... the same screen.

Tyler T Atlassian Team Jun 29, 2020

Sorry about that!

Please create a ticket with our support team so they can look into this issue further: https://support.atlassian.com/contact/#/

Like Serge Aluker likes this

Serge, did you find a solution ? I got the same problem ...

I have the same issue - not impressed that this long-standing bug hasn't been fixed yet by Atlassian.

Exact same issue here. It makes using bitbucket impossible. I guess I'll have to cancel my longstanding company account.

I have the same issue. Please solve, We can't access our account!!

The same for me

Like Ignace Saenen likes this

Exactly the same situation. Is there a timetable for this issue?

The solution is to write directly to Atlassian support to help you.  This happens with old team accounts created before 2018.

Like Ignace Saenen likes this
kulver I'm New Here Sep 08, 2021

How do you contact this support directly? I cant find an email anywhere and I'm also stuck with this problem.

Like Ignace Saenen likes this
kulver I'm New Here Sep 08, 2021

Thanks a lot!

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