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Can't log into bitbucket (Bitbucket Cloud account exists)

I get stuck at this screen:

Bitbucket Cloud account exists

Your Bitbucket account with username shooju is not linked to your Atlassian account serge@shooju.com.

Link your accounts button does nothing

1 answer

0 votes
Tyler T Atlassian Team Jun 26, 2020

Is there an error?

Can you try logging out of your Atlassian account and then try to log into Bitbucket?

There is no error.  I just get the same screen again when I click "Link your accounts".

When I log out of id.atlassian and log back in to bitbucket directly I get the exact same screen.

When I click on "Link your accounts" it takes me back to ... the same screen.

Tyler T Atlassian Team Jun 29, 2020

Sorry about that!

Please create a ticket with our support team so they can look into this issue further: https://support.atlassian.com/contact/#/

Like Serge Aluker likes this

Serge, did you find a solution ? I got the same problem ...

I have the same issue - not impressed that this long-standing bug hasn't been fixed yet by Atlassian.

Exact same issue here. It makes using bitbucket impossible. I guess I'll have to cancel my longstanding company account.

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