Can not access my bitbucket account, I don't get reset link also to my email?

[Shital Pokharkar]

Can not access my bitbucket account, I don't get reset link also to my email?

[Yogesh Mude]

HI @Shital Pokharkar

Welcome to Community!

Is it bitbucket SErver/cloud?

If it is server then please check whether the outgoing mail has been working properly or not?

If it is cloud then, please click on Can't log in option and provide your mail ID and click on send recovery mail.

[Shital Pokharkar]

Hi Yogesh,

I clicked on can't login and entered ercovery email, but i did not get any email with reset link even though my email is registered.

[Yogesh Mude]

HI @Shital Pokharkar

Please have a look at the below KB.

https://confluence.atlassian.com/kb/atlassian-login-issues-833991866.html#Atlassianloginissues-seven

Just now I tried and I'm getting it.

[Shital Pokharkar]

Hi Yogesh,

It's still not working for my email id - shital_pokharkar@wsib.on.ca, its the registered one. Appreciate immediate help.

[Yogesh Mude]

HI @Shital Pokharkar

Could you please raise a request to Atlassian Cloud support team on below link.

https://support.atlassian.com