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By mistake one employee delete all repository’s from Bit bucket account

Nile_Mobility
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June 19, 2020
  • Hi,

one of my employee delete all repo from bit bucket account and our all project trashed 

is there any way to get all again.

or I need to contact support team?

Thanks 

1 answer

0 votes
Ste Wright
Community Champion
June 19, 2020

Hi @Nile_Mobility 

According to this page - Atlassian uses back-ups for disaster recovery rather than end-user deletion.

It does mention at the bottom of the page however:

On rare occasions, our Support team can help recover core repository content only, as long as the deletion happened within the last 7 days. We are unable to recover metadata or any content that was deleted past 7 days.

If this is of use, you could try contacting https://support.atlassian.com/

Ste

Nile_Mobility
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
June 26, 2020

Hi Stephen ,

Thanks you for your reply.

I already raised ticket before 5 day for backing up my repos , and i got reply yesterday, that my repo is not longer available, and today is 7th day.

I did not get any positive helping response from team, its really tough time for me and for my company, you guys should help me, as i already raised ticket before 5 day.

If i did not get my repo back then my company will shut down.

How can i manage these thing .

My one of fool employee deleted all repo.

Please help me 

Matt Doar
Community Champion
June 30, 2020

Do you have clones of the repositories on some other employees machine? That's starting place for recovery

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