Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Bitbucket cloud to Jira server refresh sync failes


I have successfully synced Bitbucket cloud to my on-prem Jira server.

The only thing is not working - automatic update in Jira after changes in Bitbucket e.g. commit, PR, new branch.

I have to go to DVCS accounts and manually refresh repository

Anyone could help with that?

Connection was using this guide:

1 answer

0 votes
Syahrul Atlassian Team Jan 10, 2022

Hey @Viktor Kuzmychov 


Looking at the behavior you mention this usually happens when the Jira server is behind a firewall and unable to communicate to part of our webhook hence only some feature that is working.

Logs would further verify this issue by generating the log to further investigate and if it's an issue with the network I suggest checking our guide below on the list of IPs to whitelist to make sure your integration is working properly at:

If you are getting different errors in the logs feel free to share it here so we can troubleshoot further.

I hope this helps


Suggest an answer

Log in or Sign up to answer

Atlassian Community Events