Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

BitBucket stuck at loading screen

For 3 months, I have been using BitBucket solely for version control and code management. Everything is working fine, until an issue happens today. I opened BitBucket website to check my saved codes, but it stuck at the loading screen. It wouldn't finish loading and it just loads forever. I tried refreshing a few times, and also clear my cache and cookies, but to no avail. I logged in BitBucket by my company email and now that it stuck at the loading screen, it has caused great inconvenience to me as I couldn't check my commits and codes. Can someone propose a solution or help on this issue?

2 answers

2 votes

Hi @Tan Si Kai ,

Are you using the add-on Adblock Plus in your browser?

We've had similar reports from other users which were caused by the EasyList filter in the AdBlock Plus extension incorrectly blocking a CloudFront URL, which prevents from loading.

If you're using this add-on, you can do the following to fix the issue: right-click on your Adblock Plus extension > Option > Advanced list. You should see a filter list name EasyList; please click on the setting icon and click update to update your list. This should update your list to the latest one that includes the fix.

Please feel free to let us know if this helps or if you're still experiencing issues.

Kind regards,

Thanks for your reply, Theodora. This helps.

Like Theodora Boudale likes this

I am surprised, but this works! I had to disable uBlock Origin for Bitbucket. Now I am not stuck in the endless loading loop anymore.

Like Theodora Boudale likes this

Hi, I am also experiencing this issue.

I managed to view the repository by opening an incognito browser window and logging in there.

Logging in on another browser also seems to help in my case.

I see that login from incognito helps, but can I ever login from the browser that I usually use? 

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Bitbucket

📣 Calling Bitbucket Data Center customers to participate in research

Hi everyone, Are you Bitbucket DC customer? If so, we'd love to talk to you! Our team wants to dive deep to understand your long-term plans regarding Bitbucket DC and Atlassian Cloud. Do you plan...

220 views 2 5
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you