Activated and deactivated Bitbucket trial - now very confused :)


I activated a trial of Bitbucket today and got a little confused between the newly created account on bitbucket for siftgroups and an existing account for siftdigital.

Our company name changed (from groups to digital) a while back and ideally I wanted to attach the siftDigital bitbucket account to JIRA onDemand. I've read some more issues in your support forums and realise that the linked bitbucket account uses the domain of the main JIRA account (siftgroups). I also understand this base URL/account identifier can't be changed.

So I've disabled the free trial but can't re-activate without entering card details again. There is a bitbucket account now living at (I've deleted the SiftDigital one) however I cannot login to it - it does appear on the app navigator in JIRA though.

Can you re-attach this account to the trial? or delete and reset my trial status and I'll attempt to configure again, this time closely following the steps here:

Thanks in advance for your assistance.


1 answer

0 votes
Jason Worley Atlassian Team Feb 22, 2013


While re-attaching the account isn't possible directly, you can achieve the same effect by following these manual steps:

* Rename your current team/user account [OLD ACCOUNT] to _anything else_
* Rename the [ONDEMAND ACCOUNT] account to [OLD ACCOUNT], or anything else you like
* Use the [repository transfer feature|] to move your repositories.

The reason for the unusual renaming steps is due to how we keep the billing system in sync with your Bitbucket account. If the old account was a paid account, you can downgrade the old account back to a Free plan once you have completed the procedure. If you follow this exactly, you'll have your paid Team account properly associated with OnDemand and have all your billing and data in one place.

I hope this information was helpful.

Jason | Atlassian Support

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 06, 2018 in Bitbucket

Upgrade Best Practices

Hello! My name is Mark Askew and I am a Premier Support Engineer for products Bitbucket Server/Data Center, Fisheye & Crucible. Today, I want to bring the discussion that Jennifer, Matt, and ...

1,923 views 7 10
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you