Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Account locked, 2FA and RSA disabled, bash says not enabled

does not have two-step verification enabled"

I followed instructions to remove the poorly worded documentation on RSA and SSH, then it says to remove the app from my phone.

Now the phone won't let me access the now "encrypted" keys.

The laptop won't access the community because my account is locked, yet despite this, you send me an email saying its open.

My bash says the account has no SSH, nor RSA keys and GPG keys are needed.

Why can't you create a simple git solution?

It's like your developers tried to solve a problem that nobody was saying needed fixing and now I can't access anything because your documentation requires a Ph.D. in computer science to understand.

Still can't access the community because my account is locked and only have access because created a new account.

Unlock my account

You keep telling me you are emailing me five times yet I have one email saying "your 2FA keys have been reset" Yet I can't access anything on that account.

"ssh recovery_codes" tells me "This account does not have two-step verification enabled"

1 answer

0 votes
bitvoodoo nick Community Leader Sep 10, 2018

Hi @andrew schell

Welcome to the Atlassian Community!

You should contact the Atlassian Support:
They are able to help you with account Issues.


Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Bitbucket

Powering DevOps with Bitbucket Server & Data Center

Hi everyone, The Cloud team recently announced 12 new DevOps features that help developers ship better code, faster   ! While we’re all excited about the new improvements to Bitbucket ...

2,391 views 1 8
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you