Hi Shubham,
If you have set up 2FA both on the Atlassian and on the Bitbucket account, there should be two accounts listed on your authenticator app: one that generates codes for Atlassian 2FA and another one that generates codes for Bitbucket 2FA. Please keep in mind that Atlassian 2FA codes cannot be used for Bitbucket 2FA and vice versa.
Do you see two accounts listed on your authenticator app, one for Atlassian and one for Bitbucket, or do you only have the Atlassian one?
If you have two and you are entering a Bitbucket 2FA code, please ensure the following:
- Some authentication apps display the verification code you need in two segments like this: 111 000. However, you generally want to enter your code as a single string: 111000.
- Verify that the device with the installed verification application has the correct time. If not, reset the clock, and then try to access your Bitbucket account again.
If you only have one account in your authenticator app generating the Atlassian 2FA codes (and not one for Bitbucket), then you'll need to disable 2FA on Bitbucket.
If you downloaded the Bitbucket recovery codes before, you can use one of them to log in and another to disable Bitbucket 2FA.
If you don't have recovery codes, you can disable 2FA by requesting a 2FA recovery email. Please keep in mind that there is a 24 hour waiting period from the moment you request this email until we send it to you. You can find steps on how to request this on the following knowledge base article:
You can always enable Bitbucket 2FA again later, but if you do, please ensure you don't delete the account generating Bitbucket 2FA codes from your authenticator app.
Please feel free to reach out if you have any questions.
Just a heads up, I removed the email address from your post to protect your privacy.
Kind regards,
Theodora
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