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24/7 support available?

Is there a 24/7 support offering for Bit Bucket in of the any pricing plans?

I checked both standard and premium pricing plans in Bit bucket pricing, but both shows support as 'Standard'. 

1 answer

1 vote
Gary Atlassian Team Sep 11, 2020

Hi @Lulu Sarnam,

Currently, we only offer standard support for Bitbucket Cloud (including the premium license level) - listed under the Cloud deployment tab at https://confluence.atlassian.com/support/atlassian-support-offerings-193299636.html.  We hope to expand the offerings in the future, but cannot currently share an eta at the moment.

Thank you,
Gary

Gary Sackett

Bitbucket Cloud Support

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