new account fails with webmail, succeeds with Thunderbird

New here, so forgive me if I'm posting to the wrong place...

I was creating a new BitBucket account.  Entered my email and pw, it said it was sending me a confirmation email.  I opened the email in my webmail (roundcube, comes from https://roundcube.net), clicked on the confirmation link, and was taken to a login page at bitbucket.  I logged in with my email/ pw, only to be taken back to the page saying they had sent me a confirmation email.  I tried a bunch of things: click on the link, copy-paste the link URL, re-send the confirmation email.  Nothing worked.

Finally I opened Thunderbird, which displayed the email as a formatted html page.  (Roundcube only displayed the html source.)  This worked; instead of taking me to the login page, it logged me in and asked a confirmation question, then let me set up my new repo.

I'm mysterified.  My best guess is that roundcube somehow mungs the confirmation link (which is certainly long, but so what?), but I've never had any problem with it before.  I'm posting here not because I need help (since I finally made it work), but because someone else might have a similar problem, and not be able to make it work.  I copy-pasted the URL from my webmail and from TBird, and there is one difference: my webmail shows an HTML entity '&', whereas in TBird I get just the character '&'.  So perhaps that's it?

0 comments

Comment

Log in or Sign up to comment
Community showcase
Published Nov 06, 2018 in Bitbucket

Upgrade Best Practices

Hello! My name is Mark Askew and I am a Premier Support Engineer for products Bitbucket Server/Data Center, Fisheye & Crucible. Today, I want to bring the discussion that Jennifer, Matt, and ...

189 views 3 6
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you