Hi
I am getting timed out exception frequently while using the bitbucket server.
and users are complaining its taking too much time more than 20 minutes for GIT Pull.
Seeing below exception at serverlogs
rest/branch-utils/latest/projects/CIM/repos/cim-all/branches/info/97767f82b5e2ab730d4842a36d05c7816e11f2f1 HTTP/1.1" c.a.s.i.r.e.ServiceExceptionMapper Mapping ServiceException to REST response 500
com.atlassian.bitbucket.ServerException: An error occurred while executing an external process: process timed out
at com.atlassian.bitbucket.scm.git.command.GitCommandExitHandler.evaluateThrowable(GitCommandExitHandler.java:113)
at com.atlassian.bitbucket.scm.git.command.GitCommandExitHandler.onError(GitCommandExitHandler.java:201)
at com.atlassian.bitbucket.scm.DefaultCommandExitHandler.onExit(DefaultCommandExitHandler.java:31)
at com.atlassian.bitbucket.scm.BaseCommand.callExitHandler(BaseCommand.java:146)
at com.atlassian.bitbucket.scm.BaseCommand$CommandFuture.internalGet(BaseCommand.java:280)
at com.atlassian.bitbucket.scm.BaseCommand$CommandFuture.get(BaseCommand.java:244)
at com.atlassian.bitbucket.scm.BaseCommand.call(BaseCommand.java:83)
at com.atlassian.bitbucket.internal.branch.info.git.GitBranchInformation.getBranches(GitBranchInformation.java:66)
at com.atlassian.bitbucket.internal.branch.DefaultBranchService.getBranches(DefaultBranchService.java:140)
at com.atlassian.bitbucket.internal.branch.DefaultBranchService.findByCommit(DefaultBranchService.java:127)
at com.atlassian.bitbucket.internal.branch.rest.BranchUtilsResource.findByCommit(BranchUtilsResource.java:180)
at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:24)
at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:24)
at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:24)
at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:24)
at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:24)
at com.atlassian.analytics.client.filter.UniversalAnalyticsFilter.doFilter(UniversalAnalyticsFilter.java:92)
at com.atlassian.analytics.client.filter.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:39)
at com.atlassian.stash.internal.spring.lifecycle.LifecycleJohnsonServletFilterModuleContainerFilter.doFilter(LifecycleJohnsonServletFilterModuleContainerFilter.java:42)
at com.atlassian.plugin.connect.plugin.auth.scope.ApiScopingFilter.doFilter(ApiScopingFilter.java:81)
at com.atlassian.stash.internal.spring.lifecycle.LifecycleJohnsonServletFilterModuleContainerFilter.doFilter(LifecycleJohnsonServletFilterModuleContainerFilter.java:42)
at com.atlassian.stash.internal.spring.security.StashAuthenticationFilter.doFilter(StashAuthenticationFilter.java:85)
at com.atlassian.stash.internal.web.auth.BeforeLoginPluginAuthenticationFilter.doInsideSpringSecurityChain(BeforeLoginPluginAuthenticationFilter.java:112)
at com.atlassian.stash.internal.web.auth.BeforeLoginPluginAuthenticationFilter.doFilter(BeforeLoginPluginAuthenticationFilter.java:75)
at com.atlassian.security.auth.trustedapps.filter.TrustedApplicationsFilter.doFilter(TrustedApplicationsFilter.java:94)
at com.atlassian.oauth.serviceprovider.internal.servlet.OAuthFilter.doFilter(OAuthFilter.java:67)
at com.atlassian.stash.internal.spring.lifecycle.LifecycleJohnsonServletFilterModuleContainerFilter.doFilter(LifecycleJohnsonServletFilterModuleContainerFilter.java:42)
at com.atlassian.plugin.connect.plugin.auth.oauth2.DefaultSalAuthenticationFilter.doFilter(DefaultSalAuthenticationFilter.java:69)
at com.atlassian.plugin.connect.plugin.auth.user.ThreeLeggedAuthFilter.doFilter(ThreeLeggedAuthFilter.java:109)
at com.atlassian.jwt.internal.servlet.JwtAuthFilter.doFilter(JwtAuthFilter.java:32)
at com.atlassian.analytics.client.filter.DefaultAnalyticsFilter.doFilter(DefaultAnalyticsFilter.java:38)
at com.atlassian.analytics.client.filter.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:39)
at com.atlassian.stash.internal.spring.lifecycle.LifecycleJohnsonServletFilterModuleContainerFilter.doFilter(LifecycleJohnsonServletFilterModuleContainerFilter.java:42)
at com.atlassian.stash.internal.web.auth.BeforeLoginPluginAuthenticationFilter.doBeforeBeforeLoginFilters(BeforeLoginPluginAuthenticationFilter.java:90)
at com.atlassian.stash.internal.web.auth.BeforeLoginPluginAuthenticationFilter.doFilter(BeforeLoginPluginAuthenticationFilter.java:73)
at com.atlassian.stash.internal.request.DefaultRequestManager.doAsRequest(DefaultRequestManager.java:86)
at com.atlassian.stash.internal.hazelcast.ConfigurableWebFilter.doFilter(ConfigurableWebFilter.java:38)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.lang.Thread.run(Thread.java:748)
... 239 frames trimmed
Caused by: com.atlassian.utils.process.ProcessTimeoutException: process timed out
at com.atlassian.utils.process.ExternalProcessImpl.wrapUpProcess(ExternalProcessImpl.java:664)
at com.atlassian.utils.process.ExternalProcessImpl.finish(ExternalProcessImpl.java:163)
at com.atlassian.bitbucket.scm.BaseCommand$CommandFuture.get(BaseCommand.java:242)
... 34 common frames omitted