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Unable to access your account?

I have installed bit bucket on my local servers, and I forgot user and password, how I can reset my password, while trying to reset, it saying mail server is not configured on your server. Please let me know alternative solutions.


I am not able to connect database, as I had not created or moved it to other database. I just have access on that server in which I have installed it.

Please suggest.

Fazila Ashraf Community Leader Feb 13, 2018

You can create a new user account directly in the database and then login with that new account and reset the original admin password.

Refer to instructions in

Thank you Fazila,

I didn't migrate it with any databases, I just have access on server, is there way to add user from server directly? if yes, please share steps.

Fazila Ashraf Community Leader Feb 14, 2018

@Rohit Shukla, So you have not configured external db but used only the HSQLDB embedded db for evaluation. has information about how to run sql commands for hsql of JIRA. I think it should be similar for bitbucket setup also.. Could you try to follow the instructions in the link and let me know whether it is good?

Hi Rohit,

You can use the lockout recovery process to gain administrator access to your Bitbucket Server again, where you will then be able to change your user's password and configure an email server.



Premier Support Engineer


Fazila Ashraf Community Leader Feb 14, 2018

@Christian Glockner , Nice! Is the same option available for other atlassian tools?

Yes, I have applied same, Thanks a lot.


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