Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Unable to access your account?

I have installed bit bucket on my local servers, and I forgot user and password, how I can reset my password, while trying to reset, it saying mail server is not configured on your server. Please let me know alternative solutions.


I am not able to connect database, as I had not created or moved it to other database. I just have access on that server in which I have installed it.

Please suggest.

Fazila Ashraf Community Leader Feb 13, 2018

You can create a new user account directly in the database and then login with that new account and reset the original admin password.

Refer to instructions in

Thank you Fazila,

I didn't migrate it with any databases, I just have access on server, is there way to add user from server directly? if yes, please share steps.

Fazila Ashraf Community Leader Feb 14, 2018

@Rohit Shukla, So you have not configured external db but used only the HSQLDB embedded db for evaluation. has information about how to run sql commands for hsql of JIRA. I think it should be similar for bitbucket setup also.. Could you try to follow the instructions in the link and let me know whether it is good?

Hi Rohit,

You can use the lockout recovery process to gain administrator access to your Bitbucket Server again, where you will then be able to change your user's password and configure an email server.



Premier Support Engineer


Fazila Ashraf Community Leader Feb 14, 2018

@Christian Glockner , Nice! Is the same option available for other atlassian tools?

Yes, I have applied same, Thanks a lot.


Log in or Sign up to comment
Community showcase
Published in Bitbucket

Calling any interview participants for Bitbucket Data Center

Hi everyone,  We are looking to learn more about development teams’ workflows and pain points, especially around DevOps, integrations, administration, scale, security, and the related challeng...

636 views 7 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you