how to resend google auth token if user had new phone

Chris Pretorius March 24, 2023

how to resend google auth token if user had new phone

 

Using secsign 2fa plugin

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Eduardo Alvarenga
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 24, 2023

Hello @Chris Pretorius

I'm sorry but I'm afraid your question is not really clear in terms of how it connects to Bamboo. Can you please elaborate a bit more?

Thank you,

Eduardo Alvarenga
Atlassian Support APAC

--please don't forget to Accept the answer if the reply is helpful-- 

Chris Pretorius March 24, 2023

Hi Eduardo Alvarenga

 

Thank you for responding.

I found a solution, not sure if it is the correct way but it worked.

 

In bamboo user administration, click on the user, in the user details page there is a button "Edit secsign ID's". I changes the ID for this user. 

 

The user attempted to log in again and was presented with the QR code that he could scan in with his google authenticator app on his new phone.

 

Best regards

ChrisP

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Eduardo Alvarenga
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 24, 2023

That's great @Chris Pretorius. Good job!

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