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Why do I get "Internal server error" when changing password?

I am using Bamboo from my work. When confirming my new password I get to a new page where it says "Internal server error" with the following message:

Caused by: com.atlassian.crowd.exception.OperationFailedException: Error from Crowd server propagated to here via REST API (check the Crowd server logs for details): Passwords are stored in LDAP and are read-only for delegated authentication directory
	at com.atlassian.crowd.integration.rest.service.RestCrowdClient.handleCommonExceptions(RestCrowdClient.java:1414)
	at com.atlassian.crowd.integration.rest.service.RestCrowdClient.updateUserCredential(RestCrowdClient.java:188)
	at com.atlassian.crowd.integration.atlassianuser.UserGroupCache.alterPassword(UserGroupCache.java:266)
	... 309 more
Caused by: com.atlassian.crowd.integration.rest.service.CrowdRestException: Passwords are stored in LDAP and are read-only for delegated authentication directory
	at com.atlassian.crowd.integration.rest.service.RestExecutor$MethodExecutor.throwError(RestExecutor.java:506)
	at com.atlassian.crowd.integration.rest.service.RestExecutor$MethodExecutor.andCheckResponse(RestExecutor.java:416)
	at com.atlassian.crowd.integration.rest.service.RestCrowdClient.updateUserCredential(RestCrowdClient.java:182)
	... 310 more

 

1 answer

1 vote
Alexey Chystoprudov
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Apr 25, 2018

As I see from logs Bamboo instance uses LDAP server to manage users. LDAP repositories are readonly from Bamboo, so you can't change user settings from Bamboo itself

So is there any solution for this? I asked one of the admins here to change my password and they also get the same error. 

Alexey Chystoprudov
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Apr 25, 2018

They should do it at LDAP server, not Bamboo UI

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