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Stucking Bamboo express installation


i have some trouble with my Bamboo Express installation for evaluation purposes. I  was following your get started documents until i experienced the Browser screen

"Please wait while Bamboo sets up your instance" hanging for very long.

In the TomCat window it states many Errors, seemingly related to a MailServerManager instanciation problem.

I attached everything i found relevant for this.

I hope someone could point me to what i am doing wrong.TomcatError.PNGBambooFreeze.PNG

1 answer

0 votes

Hi Andreas,


Can you post the contents of the bamboo-mail.cfg.xml file, which you'll find in the Bamboo home directory?




Premier Support Engineer


Hi Christian,

thanks for your fast response.

I found no way to upload a file here so i provide  a link to it in the cloud. Hope that doesn't collide with any of the board rules.

I zipped the whole bamboo-home directory.

The file bamboo-mail.cfg.xml is empty unfortunately.

Hi Andreas,

The file shouldn't be empty, and I suspect that's what's causing the problem.

I suggest deleting the home directory altogether and starting over to see if that resolves the problem.



Premier Support Engineer


Hi Christian,

i deleted the bamboo-home directory and restarted.

Now it works just fine.

Thank you.

I am also facing the same problem. Can you please check what's wrong going on ?

As soon as I copy paste license key and hit express install it stucks.

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