Cannot login to Bamboo Still getting "You have entered an invalid username and password.

[Deleted user]

After upgrading to Bamboo version 6.6.3. But one user has problem login to Bamboo. Only one user.

Gets this error message:

Re: Cannot login to Bamboo

Still getting "You have entered an invalid username and password. Please try again"

How can we solve this?

[Jeyanthan I · Accepted solution]

Hi Ulrika,

As you say that only one user is experiencing credentials mismatch error, could it be that the user has actually entered a wrong password? You, as an admin, may reset the credentials of that user and try logging in and see if they can login. 

Cheers,
Jey

[Deleted user]

Yes, it was due to wrong password or forbidden characters in password.

[Jeyanthan I]

Glad that you were able to figure it out.

Cheers

[Thomas Burke · Accepted solution]

are spaces allowed in password?   I am experiencing the same error return.

[Deleted user]

I don't think spaces are allowd in password.

[simon.ogilvie@entrust.com]

We had this issue with a user who had a £ in their password.  Need to enable UTF-8 encoding in the JVM, or get the user to change their password!

[Md Aamir Khan]

Still getting "You have entered an invalid username and password. Please try again"

how to rest/recover that

[Jeyanthan I]

Hi @Md Aamir Khan,

Are you an administrator? If not, please contact your administrator that you see in <Bamboo-server-url>/viewAdministrators.action and request them to reset it on your behalf.

If you are an administrator and you are using Bamboo 6.6 and above, you might want to follow this link to recover your admin credentials.

You would basically need to add the "-Datlassian.recovery.password=yourtemporarypassword"  value to the JVM_SUPPORT_RECOMMENDED_ARGS property in <Bamboo_installation_directory>/bin/setenv.sh and restart Bamboo.

You can then Log in to Bamboo using the recovery_admin username and the temporary password you have given above and alter your credentials of your original admin account.

Hope that helps.

Cheers,
Jey