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Does someone know why only pull requests which made by the admin of the repository trigger the build

I configured well that all the users except the admin have permissions of build and view but when they create pull requests it still doesn’t work.

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Jimmy Seddon Community Leader May 21, 2019

Hello @אופיר שמש,

Welcome to the Community!

Can you please provide a bit more information about your environment?

Are you making use of plan branches within your build plan?  Are they created manually? or do you have automatic branch creation when either a pull request or branch is created?

If you are unfamiliar with that I'm referring to here's a screenshot of that configuration within a build plan:

PlanBranchConfig.JPGAny more information you can provide would be really helpful. 



Our environment is Linux Centos 7. Yes we do use plan branches exactly as in your image. We also configured a trigger (BitBucket server repository trigged).

Jimmy Seddon Community Leader May 21, 2019

You stated that a build isn't triggered when a pull request is created, is it just the build that isn't triggered or is the plan branch also not created.

If that is the case it might be worth looking at the log files to see what is happening at the time when a pull request is created by someone who isn't an admin of the repository.

The build is not trigged and the plan branch also not created. Only if the admin of the repo does a PR , it triggers the build and create a plan branch, although I gave all the other users permissions of build and view. Which log files are you talking about ? Can you upload an image of the location?

Jimmy Seddon Community Leader May 21, 2019

I would start by looking at the atlassian-bamboo.log

which is located in the logs folder within the Bamboo Home directory.  where that exists will depend on where you set that up for your environment.

Ok I will do that and let you know.

Hey , I saw in the logs that when I create a PR from both admin and non admin user , the bamboo detects this event and logs “Received pull request opened event”. In admin creation case , it continues to log about building the plan and creating plan branch and etc. I don’t see any error here when the case is non admin user just only a pull request received and that’s all. Maybe do you have any idea what causes it ?

I also see that it recognizes it as remote event

In both cases but only in admin case it continues to the build

Jimmy Seddon Community Leader May 22, 2019

Hi @אופיר שמש,

Sorry this is a weird one.  Is it possible for you to upload or share a portion of the log files?  I'm just curious to see what else is happening at the time when a non-admin user creates the pull request.  if not I understand, it might be worth contacting support that that point.


This is a private network so I can’t upload images here. But when I create one from non-admin user , the first message is received pull request opened event ( it detects the pr) but after that a lot of messages contain accesslogfilter and that’s all .. 

I found the problem. All the Pull Requests made from forks and bamboo doesn’t support it unfortunately 

Like Jimmy Seddon likes this
Jimmy Seddon Community Leader May 22, 2019

Wow!  I never would have guessed that was the problem.  I'm glad you found it!

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