Can't find users on bamboo 5.9.4

[Reynaldo Cruz Pérez]

The system was installed after an incident of O.S. then the "bambo_home" it was mapped in the file "bamboo_install/atlassian-bamboo/WEB-INF/classes/bamboo-init.properties" because it is mounted on another disk, all the information is found but the users are not found. In the configuration of "bamboo.cfg.xml" database properties is like this "<propertyname="hibernate.connection.url">jdbc:hsqldb:${bambooHome}/database/defaultdb</property>" on that path I only see 3 files "defaultdb.log, defaultdb.properties and default.script"

My question is that, what is wrong because users cannot enter with their credentials  and when you want to recover the password by email, mention that user does not know bamboo. 
Thank you for your attention, I hope you can support me

[Daniel Santos]

Hi @Reynaldo Cruz Pérez

It could be a problem related to the LDAP or Crowd that is not authorizing requests from a new instance of Bamboo (new source IP for requests).

• Are you using an external user repository in this instance?
  The user configuration is set at  <bamboo-home>/xml-data/configuration/atlassian-user.xml. It should what is the user repository used.
• Have you checked the error logs to see if there is something new there?
  Please check the <bamboo-home>/logs/atlassian-bamboo.log right after a failed login attempt to check what the logs say. It could also guide us if there is something wrong with the login.

[Ricardo Alan Rodriguez Soto]

Hi @Daniel Santos ,

I'm on the team with @Reynaldo Cruz Pérez  and we saw that file and it's like this

"<atlassian-user>
<repositories>
<crowd name='Crowd Repository' key='crowd'/>
</repositories>
</atlassian-user>"

but we don't implement bamboo since it has been there since 2015 so I don't know how to visualize the crowd configuration and haven't the local administrator account. 

[Daniel Santos]

Hey @Ricardo Alan Rodriguez Soto

Good to know that you are working with @Reynaldo Cruz Pérez in this one,

• Did any of you find log messages that indicated Crowd as the source of the issue?
  
  

The file <bamboo-home>/xml-data/configuration/crowd.properties should have the Crowd URL and credentials that Bamboo is using (or attempting to use). It doesn't mean that these credentials can be used to login into Crowd. Usually, we create different credentials for each app that will give permission only to the user repository needed by that app.

This document should cover the password restoration for Crowd:

• Restoring Passwords To Recover Admin User Rights
  
  

Since I do not support Crowd myself, please open a new question if that document is not enough to allow you getting control of your crowd instance again.