Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Can't find users on bamboo 5.9.4


The system was installed after an incident of O.S. then the "bambo_home" it was mapped in the file "bamboo_install/atlassian-bamboo/WEB-INF/classes/" because it is mounted on another disk, all the information is found but the users are not found. In the configuration of "bamboo.cfg.xml" database properties is like this "<propertyname="hibernate.connection.url">jdbc:hsqldb:${bambooHome}/database/defaultdb</property>" on that path I only see 3 files "defaultdb.log, and default.script"

My question is that, what is wrong because users cannot enter with their credentials  and when you want to recover the password by email, mention that user does not know bamboo. 
Thank you for your attention, I hope you can support me

1 answer

Hi @Reynaldo Cruz Pérez

It could be a problem related to the LDAP or Crowd that is not authorizing requests from a new instance of Bamboo (new source IP for requests).

  • Are you using an external user repository in this instance?
    The user configuration is set at  <bamboo-home>/xml-data/configuration/atlassian-user.xml. It should what is the user repository used.
  • Have you checked the error logs to see if there is something new there?
    Please check the <bamboo-home>/logs/atlassian-bamboo.log right after a failed login attempt to check what the logs say. It could also guide us if there is something wrong with the login.

Hi @Daniel Santos ,

I'm on the team with @Reynaldo Cruz Pérez  and we saw that file and it's like this

<crowd name='Crowd Repository' key='crowd'/>

but we don't implement bamboo since it has been there since 2015 so I don't know how to visualize the crowd configuration and haven't the local administrator account. 

Hey @Ricardo Alan Rodriguez Soto

Good to know that you are working with @Reynaldo Cruz Pérez in this one,

  • Did any of you find log messages that indicated Crowd as the source of the issue?

The file <bamboo-home>/xml-data/configuration/ should have the Crowd URL and credentials that Bamboo is using (or attempting to use). It doesn't mean that these credentials can be used to login into Crowd. Usually, we create different credentials for each app that will give permission only to the user repository needed by that app.

This document should cover the password restoration for Crowd:

Since I do not support Crowd myself, please open a new question if that document is not enough to allow you getting control of your crowd instance again.

Suggest an answer

Log in or Sign up to answer

Atlassian Community Events