Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Can't find users on bamboo 5.9.4 Edited

The system was installed after an incident of O.S. then the "bambo_home" it was mapped in the file "bamboo_install/atlassian-bamboo/WEB-INF/classes/" because it is mounted on another disk, all the information is found but the users are not found. In the configuration of "bamboo.cfg.xml" database properties is like this "<propertyname="hibernate.connection.url">jdbc:hsqldb:${bambooHome}/database/defaultdb</property>" on that path I only see 3 files "defaultdb.log, and default.script"

My question is that, what is wrong because users cannot enter with their credentials  and when you want to recover the password by email, mention that user does not know bamboo. 
Thank you for your attention, I hope you can support me

1 answer

Hi @Reynaldo Cruz Pérez

It could be a problem related to the LDAP or Crowd that is not authorizing requests from a new instance of Bamboo (new source IP for requests).

  • Are you using an external user repository in this instance?
    The user configuration is set at  <bamboo-home>/xml-data/configuration/atlassian-user.xml. It should what is the user repository used.
  • Have you checked the error logs to see if there is something new there?
    Please check the <bamboo-home>/logs/atlassian-bamboo.log right after a failed login attempt to check what the logs say. It could also guide us if there is something wrong with the login.

Hi @Daniel Santos ,

I'm on the team with @Reynaldo Cruz Pérez  and we saw that file and it's like this

<crowd name='Crowd Repository' key='crowd'/>

but we don't implement bamboo since it has been there since 2015 so I don't know how to visualize the crowd configuration and haven't the local administrator account. 

Hey @Ricardo Alan Rodriguez Soto

Good to know that you are working with @Reynaldo Cruz Pérez in this one,

  • Did any of you find log messages that indicated Crowd as the source of the issue?

The file <bamboo-home>/xml-data/configuration/ should have the Crowd URL and credentials that Bamboo is using (or attempting to use). It doesn't mean that these credentials can be used to login into Crowd. Usually, we create different credentials for each app that will give permission only to the user repository needed by that app.

This document should cover the password restoration for Crowd:

Since I do not support Crowd myself, please open a new question if that document is not enough to allow you getting control of your crowd instance again.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Bamboo

Bamboo 101 Video

G’day Community! As we gear up to introduce Bamboo Data Center to the world, we wanted to make sure that we shared a bit more about Bamboo, the product. Our team has put together an overview video ...

195 views 4 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you