Bamboo not starts after stopping

[Felipe Alencar]

The erros is bellow:

2024-01-29 13:27:57,419 FATAL [localhost-startStop-1] [DefaultBootstrapManager] Validation tests failed: [Task 2902 failed:, com.atlassian.bamboo.upgrade.tasks.validation.PlanKeysCorrectlyFormatted$1: incorrect CHAIN_BRANCH key 'QUIC-STE-9810000000', com.atlassian.bamboo.upgrade.tasks.validation.PlanKeysCorrectlyFormatted$1: incorrect CHAIN_BRANCH key 'QUIC-STE-9810000001']
2024-01-29 13:27:57,457 FATAL [localhost-startStop-1] [DefaultBootstrapManager] Validation tests failed: Your Bamboo instance could not start because health check failed. Contact Atlassian Support at https://support.atlassian.com
2024-01-29 13:27:57,459 INFO [localhost-startStop-1] [lifecycle] Bamboo home directory: /home/bamboo/bamboo-home


on the URL of bamboo, the messages is:

You cannot access Bamboo at present. Look at the table below to identify the reasons:

Time	Level	Type	Description	Exception
2024-01-29 13:27:57	fatal	bootstrap	Bamboo bootstrap failed: Your Bamboo instance could not start because health check failed. Contact Atlassian Support at https://support.atlassian.com

How do I resolve this error?

[Shashank Kumar]

Hello Felipe Alencar

Welcome to Atlassian community.

The problem which you are seeing seems to be similar to https://jira.atlassian.com/browse/BAM-18596, please follow the workaround as mentioned in the bug report.

You can also read https://confluence.atlassian.com/bamkb/bamboo-fails-to-start-due-to-invalid-branch-keys-738590896.html for alternative solution.

Regards,

Shashank kumar

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