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Hello @priyanka anand
Welcome to Atlassian Community!
Bamboo is an on-premises product hence it is likely that the URL you have posted is private and can't be accessed.
If you have a paid subscription and are looking for Support, we recommend you reach out to Atlassian at https://support.atlassian.com/contact.
In case you have an issue that can be publicly answered, please elaborate on your question a bit more so we can help you here. Please do not post private content on this public forum.
Atlassian Support APAC
--please don't forget to Accept the answer if the reply is helpful--