Bamboo bootstrap failed: Unable to run pre-bootstrap upgrade tasks as your support period has ended.

[David Pratt]

I just tried to update my instance of bamboo to 5.9.7.  After doing an export and a backup I ran the install.  When I tried to bring the website up it gave me an error about finding a java bean.

So I deleted the bamboo directory and installed from scratch, pointing to my home directory.  Now I get the above error.

I have a valid license, but it doesn't allow me to install it anywhere.  Any idea's?

[Przemek Bruski]

Try pasting the licence directly into appropriate section of bamboo.cfg.xml file in your home directory.

[rsperafico]

Hello David,

Thank you for your inquire.

Where you upgrading from version ... to v5.9.7. What is the Java version you are currently running?

Please, refer to Bamboo Supported Platforms documentation for further information.

Please, refer to the following documentation on upgrading Bamboo:

• Installing and upgrading Bamboo
• How to Upgrade/Migrate Bamboo

In case you continue on experiencing difficulties, please raise a Support request on https://support.atlassian.com and:

• please, mention this Answer
• please, attach <bamboo-install-previousVersion>/logs
• please, attach <bamboo-home-previousVersion>/logs
• please, attach <bamboo-install-5.9.7>/logs
• please, attach <bamboo-home-5.9.7>/logs

—

Kind regards,
Rafael P. Sperafico
Atlassian Support