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Bambo does not start anymore - missing table

kamuffe March 28, 2019


Our Bamboo instanace does not start anymore. The exception from the log is:

Caused by: com.mysql.jdbc.exceptions.jdbc4.MySQLSyntaxErrorException: Table 'bamboo.bamboo.supporthealthchecks' doesn't exist
at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
at sun.reflect.NativeConstructorAccessorImpl.newInstance(
at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(
at java.lang.reflect.Constructor.newInstance(
at com.mysql.jdbc.Util.handleNewInstance(
at com.mysql.jdbc.Util.getInstance(
at com.mysql.jdbc.SQLError.createSQLException(
at com.mysql.jdbc.MysqlIO.checkErrorPacket(
at com.mysql.jdbc.MysqlIO.checkErrorPacket(
at com.mysql.jdbc.MysqlIO.sendCommand(
at com.mysql.jdbc.MysqlIO.sqlQueryDirect(
at com.mysql.jdbc.ConnectionImpl.execSQL(
at com.mysql.jdbc.ConnectionImpl.execSQL(
at com.mysql.jdbc.StatementImpl.executeQuery(
at com.mysql.jdbc.DatabaseMetaData$2.forEach(
at com.mysql.jdbc.DatabaseMetaData$2.forEach(
at com.mysql.jdbc.IterateBlock.doForAll(
at com.mysql.jdbc.DatabaseMetaData.getColumns(
at com.mchange.v2.c3p0.impl.NewProxyDatabaseMetaData.getColumns(
at org.hibernate.tool.schema.extract.internal.InformationExtractorJdbcDatabaseMetaDataImpl.populateTablesWithColumns(
... 19 more

The last thing I changed was:

  • enable webhocks for Bitbucket
  • tested that hook => master build started, branch build queued
  • enabled second agent so that branch build can start
  • branch build started
  • now bambo became unresponsive and I got PROXY ERROR in browser


Steps I did:

Tried to shut down the Windows Service (failed)

Killed the Service and try restart => Bambo did not came up

restarted Servce => Bambo did not came up and logged the exception above


Bambo Version: 6.6.2

Bamboo runs on Windows Server 2012 R2


I never touched DB for Bambo or Jira. I also did no upgrade.


Please help me out.


Thanks a lot


1 answer

0 votes
Daniel Santos
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 2, 2019

Hi @kamuffe

We will need to investigate this one further and given the type issue you are facing we understand that the best channel for troubleshooting it is our support portal.
I've opened a support ticket in your name to report this problem and you should receive a notification about it soon.

I kindly ask you to share the solution to this problem here when that case is resolved.

Thank you!

kamuffe April 8, 2019



In the meanwhile I got Bamboo running again. 

After several tries there was a table "bamboo.supporthealptchecks".

I deleted it and then Bamboo started again.


The following thread helped me:


Thanks a lot.


Like Daniel Santos likes this
Daniel Santos
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 9, 2019

Hi @kamuffe

I'm really 😃  you found your own way to solve it 
Than you for sharing your solution here. It will certainly help others to move forward.

See you in the next thread!

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