After upgrade bamboo stuck in redirect loop

[memoryleak]

Upgrading Bamboo from 6.6 to 6.8, with following ocnfiguration for the connector (behind a SSL terminating load balancer):

<Connector
port="8085"
protocol="HTTP/1.1"

maxThreads="150" minSpareThreads="25"
connectionTimeout="20000"
disableUploadTimeout="true"
acceptCount="100"

enableLookups="false"
maxHttpHeaderSize="8192"

useBodyEncodingForURI="true"
URIEncoding="UTF-8"
secure="true"
scheme="https"
proxyName="bamboo.exmaple.com" 
proxyPort="443"
redirectPort="443">
<UpgradeProtocol className="org.apache.coyote.http2.Http2Protocol" />
</Connector>

When starting bamboo it loops through some setup pages:

04-Mar-2019 17:34:12.959 WARNING [main] org.apache.tomcat.util.digester.SetPropertiesRule.begin [SetPropertiesRule]{Server/Service/Engine/Valve} Setting property 'resolveHosts' to 'false' did not find a matching property.
04-Mar-2019 17:34:12.967 INFO [main] org.apache.catalina.core.AprLifecycleListener.lifecycleEvent The APR based Apache Tomcat Native library which allows optimal performance in production environments was not found on the java.library.path: [/usr/java/packages/lib/amd64:/usr/lib64:/lib64:/lib:/usr/lib]
04-Mar-2019 17:34:13.011 INFO [main] org.apache.coyote.http11.AbstractHttp11Protocol.configureUpgradeProtocol The ["http-nio-8085"] connector has been configured to support HTTP upgrade to [h2c]
04-Mar-2019 17:34:13.011 INFO [main] org.apache.coyote.AbstractProtocol.init Initializing ProtocolHandler ["http-nio-8085"]
04-Mar-2019 17:34:13.034 INFO [main] org.apache.tomcat.util.net.NioSelectorPool.getSharedSelector Using a shared selector for servlet write/read
04-Mar-2019 17:34:13.043 INFO [main] org.apache.catalina.startup.Catalina.load Initialization processed in 542 ms
04-Mar-2019 17:34:13.056 INFO [main] org.apache.catalina.core.StandardService.startInternal Starting service [Catalina]
04-Mar-2019 17:34:13.056 INFO [main] org.apache.catalina.core.StandardEngine.startInternal Starting Servlet Engine: Apache Tomcat/8.5.34
04-Mar-2019 17:34:23.898 INFO [localhost-startStop-1] org.apache.jasper.servlet.TldScanner.scanJars At least one JAR was scanned for TLDs yet contained no TLDs. Enable debug logging for this logger for a complete list of JARs that were scanned but no TLDs were found in them. Skipping unneeded JARs during scanning can improve startup time and JSP compilation time.
2019-03-04 17:34:24,225 INFO [localhost-startStop-1] [BootstrapLoaderListener] Starting BootstrapLoaderListener
2019-03-04 17:34:24,226 INFO [localhost-startStop-1] [lifecycle] *******************************
2019-03-04 17:34:24,226 INFO [localhost-startStop-1] [lifecycle] * Bamboo is starting up *
2019-03-04 17:34:24,226 INFO [localhost-startStop-1] [lifecycle] *******************************
2019-03-04 17:34:24,227 INFO [localhost-startStop-1] [ServletContextHolder] Setting servlet context: Bamboo
2019-03-04 17:34:24,320 INFO [localhost-startStop-1] [lifecycle] atlassian.org.osgi.framework.bootdelegation set to javax.servlet,javax.servlet.*,sun.*,com.sun.*,org.w3c.dom.*,org.apache.xerces.*,org.jboss.byteman.*,jdk.internal.reflect
2019-03-04 17:34:24,332 INFO [localhost-startStop-1] [BootstrapLoaderListener] App classloader is the same as web app classloader
2019-03-04 17:34:25,507 INFO [localhost-startStop-1] [lifecycle] Starting Bamboo 6.8.0 (build #60803 Wed Jan 30 13:37:58 UTC 2019) using Java 1.8.0_191 from Oracle Corporation
2019-03-04 17:34:25,507 INFO [localhost-startStop-1] [lifecycle] Real path of servlet context: /data/atlassian-bamboo-6.8.0/atlassian-bamboo/
2019-03-04 17:34:25,670 FATAL [localhost-startStop-1] [DefaultBootstrapManager] Unable to run pre-bootstrap upgrade tasks as your support period has ended
2019-03-04 17:34:25,671 INFO [localhost-startStop-1] [lifecycle] Bamboo home directory: /home/bamboo
2019-03-04 17:34:25,671 INFO [localhost-startStop-1] [lifecycle] Default charset: UTF-8, file name ecoding: UTF-8
2019-03-04 17:34:25,679 INFO [localhost-startStop-1] [UpgradeLauncher] Upgrades not performed since the application has not been set up yet.
2019-03-04 17:34:25,726 INFO [localhost-startStop-1] [CompressingFilter] CompressingFilter has initialized
2019-03-04 17:34:26,229 INFO [localhost-startStop-1] [SpringObjectFactoryProxy] Deferring initialisation of com.atlassian.bamboo.plugin.xwork.SpringObjectFactoryProxy
2019-03-04 17:34:27,148 INFO [localhost-startStop-1] [Dispatchers] Dispatcher org.apache.struts2.dispatcher.Dispatcher initialised
2019-03-04 17:34:27,222 INFO [localhost-startStop-1] [SpringObjectFactoryProxy] Deferring initialisation of com.atlassian.bamboo.plugin.xwork.SpringObjectFactoryProxy
2019-03-04 17:34:27,873 INFO [localhost-startStop-1] [AccessLogFilter] AccessLogFilter initialized. Format is: <user> <url> <starting memory free (kb)> +- <difference in free mem (kb)> <query time (ms)>
2019-03-04 17:34:27,950 INFO [localhost-startStop-1] [SpringObjectFactoryProxy] Deferring initialisation of com.atlassian.bamboo.plugin.xwork.SpringObjectFactoryProxy
2019-03-04 17:34:28,024 INFO [localhost-startStop-1] [Dispatchers] Dispatcher org.apache.struts2.dispatcher.Dispatcher initialised
2019-03-04 17:34:28,076 INFO [localhost-startStop-1] [SpringObjectFactoryProxy] Deferring initialisation of com.atlassian.bamboo.plugin.xwork.SpringObjectFactoryProxy
04-Mar-2019 17:34:28.190 INFO [main] org.apache.coyote.AbstractProtocol.start Starting ProtocolHandler ["http-nio-8085"]
04-Mar-2019 17:34:28.202 INFO [main] org.apache.catalina.startup.Catalina.start Server startup in 15159 ms
2019-03-04 17:34:28,357 INFO [http-nio-8085-exec-1] [JohnsonFilter] The application is not yet setup. Redirecting request from '/start.action' to '/bootstrap/selectSetupStep.action'
2019-03-04 17:34:28,357 INFO [http-nio-8085-exec-6] [JohnsonFilter] The application is not yet setup. Redirecting request from '/start.action' to '/bootstrap/selectSetupStep.action'
2019-03-04 17:34:28,357 INFO [http-nio-8085-exec-5] [JohnsonFilter] The application is not yet setup. Redirecting request from '/rest/api/latest/plan/favicon/NB-MG20' to '/bootstrap/selectSetupStep.action'
2019-03-04 17:34:28,357 INFO [http-nio-8085-exec-3] [JohnsonFilter] The application is not yet setup. Redirecting request from '/start.action' to '/bootstrap/selectSetupStep.action'
2019-03-04 17:34:28,357 INFO [http-nio-8085-exec-2] [JohnsonFilter] The application is not yet setup. Redirecting request from '/chain/admin/ajax/getChains.action' to '/bootstrap/selectSetupStep.action'
2019-03-04 17:34:28,357 INFO [http-nio-8085-exec-4] [JohnsonFilter] The application is not yet setup. Redirecting request from '/rest/api/latest/server' to '/bootstrap/selectSetupStep.action'
2019-03-04 17:34:28,428 INFO [http-nio-8085-exec-7] [AccessLogFilter] 172.16.8.34 GET https://bamboo.example.com/bootstrap/selectSetupStep.action 407664kb
2019-03-04 17:34:28,716 INFO [http-nio-8085-exec-7] [SelectSetupStepAction] Current setup step is /setup/complete.action
2019-03-04 17:34:28,773 INFO [http-nio-8085-exec-8] [AccessLogFilter] 172.16.8.34 GET https://bamboo.example.com/bootstrap/selectSetupStep.action 537934kb
2019-03-04 17:34:28,777 INFO [http-nio-8085-exec-9] [AccessLogFilter] 172.16.8.34 GET https://bamboo.example.com/setup/complete.action 533709kb
2019-03-04 17:34:28,780 INFO [http-nio-8085-exec-8] [SelectSetupStepAction] Current setup step is /setup/complete.action
2019-03-04 17:34:28,831 INFO [http-nio-8085-exec-10] [AccessLogFilter] 172.16.8.34 GET https://bamboo.example.com/bootstrap/selectSetupStep.action 525259kb
2019-03-04 17:34:28,835 INFO [http-nio-8085-exec-10] [SelectSetupStepAction] Current setup step is /setup/complete.action
2019-03-04 17:34:28,852 INFO [http-nio-8085-exec-11] [AccessLogFilter] 172.16.8.34 GET https://bamboo.example.com/setup/complete.action 522443kb
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 Any hints on what could be the issue?

[Foong · Accepted solution]

2019-03-04 17:34:25,670 FATAL [localhost-startStop-1] [DefaultBootstrapManager] Unable to run pre-bootstrap upgrade tasks as your support period has ended

Its a bug https://jira.atlassian.com/browse/BAM-20334

Workaround:

1. Shutdown Bamboo
2. Replace the license in the file /home/bamboo/bamboo.cfg.xml with the new license in https://my.atlassian.com , for example:

       <property name="license.string">license line 1
   license line 2
   license line 3
   license line 4
   ...
   license line #</property>
   
   

3. Restart Bamboo

[memoryleak]

Hi @Foong 

That was exaclty the problem and the workaround worked! Thanks.

[edwin]

Hi @memoryleak ,

2019-03-04 17:34:25,671 INFO [localhost-startStop-1] [lifecycle] Bamboo home directory: /home/bamboo

Please confirm that /home/bamboo is the correct Bamboo home directory specified in 

<bamboo-install-dir>/atlassian-bamboo/WEB-INF/classes/bamboo-init.properties

Locating important directories and files

[memoryleak]

Hi Edwin, thanks for your reply. The home folder is set correctly:

[ 06:58:56 root@ip-172-16-4-185 atlassian-bamboo-6.8.0 ] cat atlassian-bamboo/WEB-INF/classes/bamboo-init.properties
## You can specify your bamboo.home property here or in your system environment variables.
bamboo.home=/home/bamboo
[ 06:58:59 root@ip-172-16-4-185 atlassian-bamboo-6.8.0 ] ls /home/bamboo
analytics-logs artifacts backups bamboo.cfg.xml bamboo-mail.cfg.xml caches docker_env.sh exports index jms-store logs plugins serverState temp templates test.retry xml-data

I've copied over settings from the previous installation (6.6) and until that version it worked by copying over the settings for home folder and the connector.