Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Processing misses during "Issues provided by running the following JQL search"

I have an upstream system that calls an Incoming Webhook where the JQL looks for a match of the incoming data with a pre-existing issue in Jira. It works great if the record exists.

But I want take alternative set of actions if the webhook doesn't match. 

What's the best way to handle this?  

2 answers

0 votes

Hi @Martin Cleaver ,


We don't support this yet, but are tracking this request at

There isn't really any workaround unfortunately.


0 votes

Hi @Martin Cleaver 

Would you please provide more details/context to help the community give you ideas?  Perhaps post an image of your automation rule and the JQL that you want to have "no results" take action.  Thanks!

Best regards,


Suggest an answer

Log in or Sign up to answer

Atlassian Community Events