Automation on last comment

Giorgos Savva
Contributor
December 9, 2020

Hi team,

I activated the following automation:

1. If comment ~ This can be closed

2. Then transition to DONE

 

What I need is to change the 'comment' to 'last comment'. The reason is that if the ticket reopens at a later stage, then the automation reads the comment again and closes it again.

 

Thank you in advance.

3 answers

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Ravi Sagar _Sparxsys_
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December 9, 2020

Hi @Giorgos Savva 

You can access the last comment using {{issue.comments.last}}

Ravi

Giorgos Savva
Contributor
December 9, 2020

Thanks Ravi! It works also. Maybe it is a bit safer this way!

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Answer accepted
David Friedrich
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December 9, 2020

Thanks for the infos. I created this rule with jira cloud automations and it worked. Reopened issue will not close on any other comment:

2020-12-09 10_22_23-Clipboard.png2020-12-09 10_23_18-Window.png

Giorgos Savva
Contributor
December 9, 2020

Thank you David! It works :)

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David Friedrich
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December 9, 2020

Hi Giorgos,

happy to help, but i'd need more intel here ;-).

Are you using Server/Data Center or Cloud?

Is your question about the integrated service desk automations or project automations provided by automation for jira app?

Thanks!

Giorgos Savva
Contributor
December 9, 2020

Hi David. I am sing Jira Cloud and project automations.

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