User Deletion Issue - User Keeps Rejoining Platform

abdellatif kabouch
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February 6, 2024

Dear Atlassian Team,

I hope this message finds you well. I am writing to report a persistent issue regarding a deleted user on the Atlassian platform.

I recently deleted a user from our platform due to their departure from our organization. However, despite the deletion, we continue to receive notifications stating that the same person has joined the platform again. This is concerning as the email address associated with the user has been suspended, and the user is no longer available.

We have verified that the user's account has been removed from our system, but it appears that there is a recurring glitch causing the rejoining notifications to persist. This situation is not only confusing for our team but also creates unnecessary clutter in our user management system.

Could you please investigate this matter and provide assistance in resolving the issue? We would greatly appreciate your prompt attention to this matter as it impacts the integrity of our user management process.

If there is any additional information or steps we need to provide or take, please let us know. We value your support in ensuring the smooth functioning of our Atlassian platform.

Thank you for your attention to this matter.

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