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Marketplace Rating System (4-star)

Gabriel Muller August 28, 2024

I always had the feeling that all apps on Atlassian Marketplace were bad, until the day that I paid close attention and realized that the top rating is 4 star.

My brain - and I'm pretty sure that this applies to most people - is used to the 5-star rating system, which is used in 99.99% of the internet (ok I invented this statistic, but Atlassian Marketplace is the only place that I have ever seen using a 4-star system), so an app rated 3 star, for example, is good for the Atlassian Marketplace standards, but my brain automatically thinks it is just 'average', or when I see a 2 I think it is bad, when in reality it is average, something like that.

Any ideas why Atlassian keeps this system? I don't see the benefit.

1 comment

Joey Dam
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
August 28, 2024

Hi, I’m not sure why Atlassian uses a 4-star rating system either, but I assume they have their reasons.

Personally, if a platform uses a 5-star system, I usually rate 4 stars if a product meets my expectations and reserve 5 stars only for those that exceed my expectations, which is pretty rare.

In a 4-star system, when a product meets or even exceeds my expectations, I still end up rating it 4 stars. So, in a way, it simplifies the decision-making for me.

I think the 4-star system might help users focus more on meaningful feedback rather than obsessing over the difference between 4 and 5 stars, but that’s just my take!

Like Gabriel Muller likes this

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