Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,463,391
Community Members
 
Community Events
176
Community Groups

Love Insight on Prem, Struggle with Insight in Cloud

tokcum Rising Star Feb 13, 2021

Hi,

I'm used to Insight in on Premise hosted Jira instances for years and found the integration of Jira into Insight and vice versa very powerful.

For one of my customers I evaluate a migration to Cloud and are quite disappointed about the features the Jira - Insight integration offers there. But maybe I miss something, so here is my question:

The customer has implemented a Service catalog in Insight. It also documents which user has booked which service. There is also a VIP service. Users who have booked this service get different SLAs and higher priority within Jira Service Desk.

When an issue is raised I use an automation rule to determine if the user is a VIP user and set specific fields in the issue. What I found to be straight forward in Jira on Prem, I do not see how to implement that in Jira Cloud, e.g. there is no iqlFunction available.

Anybody any ideas? Thanks.

Tobias

1 answer

0 votes
Laurens Coppens Community Leader Feb 18, 2021

Tobias,

 

Since Atlassian has purchased mindville and thus Insight, they are working very hard on integrating it in cloud.

I have the same issues and concerns then you, but I'm confident that the feature set will expand in the upcoming months so i would be patient for now.

Suggest an answer

Log in or Sign up to answer
TAGS

Atlassian Community Events