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Cannot access Jira project after the migration

We have recently testing migration from Jira Server to Jira Cloud, but it seems that Jira SD project cannot be accessed after successful migration. There is no group or user seen under "people" in JIRA cloud's project (which is migrated) settings ( JIRA setting -> "Project" -> there's "three dot button" beside respective project -> "Project setting" -> "People" in left pane)


PS: Migrated users/groups can be still seen in admin hub ( but not under project's people view.

1 answer

1 accepted

I resolved the issue now actually. While migrating using JCMA, I supposed to provide below option in Users/Group to have required project roles to be transferred and preserved in destination Cloud. If we provide default option "Users and groups referenced in projects (minimum required for data integrity)", only project's users and group will be transferred but not the project's roles.Screenshot 2021-03-09 at 3.17.59 PM.png

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