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From Help-Scout to Jira Service Management After Migration can previously report tickets seen in Help Center when that email id customers log
For specific questions around app functionality and features post migration, I encourage you to open a support ticket with the app vendor directly. They will be the best resource in this case.
Apologies for the delay. I would recommend reaching out to your Enterprise Advocate to initiate a migration with us. Part of the migration process includes working with our Solutions Engineers to perform a thorough app assessment and they can certainly answer specific questions and can provide you app alternatives.
If you would rather open a migration ticket directly, you can do so here: https://support.atlassian.com/contact/#/