Atlassian Intelligence answers do not seem to be working with my knowledge base

[Wade H]

I believe that I have everything set up based on the setup page for Atlassian Intelligence answers, however I do not thing that this feature is working. When i go to our customer portal and enter some text I get some KB articles returned, however when i try the same in my test slack channel i only get the "I don't understand ..." reply. Has anyone else had any issues with this or perhaps i missed something?

Thanks,
-wade

[Laury Martinez]

Hey Wade, did you enable the Atlassian Intelligence answers setting under Virtual Agent > Settings? 

[noreen.magsumbol]

We also had the same problem when we started. Can you check if there is a knowledge base linked with the project and it is configured to be viewed by all?

[Jensen Fleming]

Hi @Wade H -- apologies for missing this question. Were you able to get it working again? 

[Wade H]

Hi @Jensen Fleming  yes this was handled via our slack chat. Thank you.

from pour chat - 

"We did figure out the issue (the KB connect app user is missing from your site). We are working with the KB team to get it resolved."