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login issues

Lakshmikanth M S
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June 2, 2019


I have reset my password and not able to login. Getting below message in chrome browser

Check that your browser allows third-party cookies and then try again using the button below (without refreshing the page):


I tried troubleshooting as below but it didn't help.

  1. Open Chrome and choose Settings from the top right of the browser. A new tab opens.
  2. Scroll down, then click Advanced.
  3. Scroll down, then click Content settings.
  4. Click Cookies.
  5. Switch on the Allow sites to save and read cookie data toggle.
  6. Switch off the Block third-party cookies toggle.
  7. If the settings don't take effect right away, restart your browser.


Please assist.




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Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 5, 2019

Hi Lakshmikanth,

Welcome to Atlassian Community!
This error usually appears when your browser or network is blocking third-party cookies.
In order to fix the issue, can you please clear the cache and try to login again?
If it still does not work, please ask your network admin to whitelist our IPs and domains:



Deleted user September 5, 2019

Hi Angelica


I am from service desk and one of my user is using source tree on win 7

now he moved to win 10.

Install the sourcetree latest version and we are in process of setting up the sourcetree.

but when he clicks on use existing account. it takes him to login screen and when he entered the user details he is getting the sign-up screen.


please suggest what will be the issue and resolution for the same.

Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 5, 2019

Hi @[deleted],

Welcome to Atlassian Community!
I saw that you created a new question about the same issue and as it's specific for login issues in SourceTree, I'm not the best person to answer it because it's not my area of expertise.
SourceTree has no relation to Atlassian access because it's Server and Access is only for Cloud.
Let's wait for someone who knows SourceTree better to answer to your question. If you don't receive any response, please let me know and I will escalate your question.


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