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Why my jira and atlassian user count is different

Vishal Auti

PFA attaced snap Screenshot 2022-11-28 142012.png

Accepted answers

Dave Mathijs

Hi @Vishal Auti welcome to the Atlassian Community!

Users with email addresses not on your claimed domain(s) are are not licensed in Atlassian Access as they cannot be managed.

All comments

Dave Mathijs

Hi @Vishal Auti welcome to the Atlassian Community!

Users with email addresses not on your claimed domain(s) are are not licensed in Atlassian Access as they cannot be managed.

Vishal Auti

Thanks for your response.

So you mean 36 users on Jira are external?

but ideally, Jira is not accessible without an Atlassian access account

Dave Mathijs

You can only manage the accounts with domains you have claimed.

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