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How to escalate a support ticket

Philip Zhou
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May 3, 2024

Hi, 

Does anyone know how to escalate an Atlassian support ticket? I have a ticket opened for 2 months but still not get proper response.

https://support.atlassian.com/requests/CA-2825367 

I keep following up but not received any response for a month!

 

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4 votes
Trudy Claspill
Community Leader
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May 3, 2024

Hello @Philip Zhou 

I have added a tag to your post here to raise it to the attention of Atlassian Team members. You should get a response through this post or the ticket itself within the next couple of business days.

1 vote
Joseph Chung Yin
Community Leader
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May 3, 2024

@Philip Zhou 

As per @Trudy Claspill  update, I have also added additional tags so others can see your posting for the JIra/JSM products too.

Please note that your specific support case is not visible to us, so if it is related to Jira/JSM products questions, you can either post them to the JSM or the Jira community groups with your case issue or provided it here, so we can try to address your what you are asking in your support case.

Best, Joseph Chung Yin

0 votes
Juan Felipe Garcia Carreño May 3, 2024

Hey @Philip,

 

Something I've done in the past for these kind of cases is to create a new ticket with a more specific topic or category, and paste the KEY of the original one.

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