How to escalate a support ticket

[Philip Zhou]

Hi, 

Does anyone know how to escalate an Atlassian support ticket? I have a ticket opened for 2 months but still not get proper response.

https://support.atlassian.com/requests/CA-2825367 

I keep following up but not received any response for a month!

[Trudy Claspill]

Hello @Philip Zhou 

I have added a tag to your post here to raise it to the attention of Atlassian Team members. You should get a response through this post or the ticket itself within the next couple of business days.

[Joseph Chung Yin]

@Philip Zhou 

As per @Trudy Claspill  update, I have also added additional tags so others can see your posting for the JIra/JSM products too.

Please note that your specific support case is not visible to us, so if it is related to Jira/JSM products questions, you can either post them to the JSM or the Jira community groups with your case issue or provided it here, so we can try to address your what you are asking in your support case.

Best, Joseph Chung Yin

[Juan Felipe Garcia Carreño]

Hey @Philip,

Something I've done in the past for these kind of cases is to create a new ticket with a more specific topic or category, and paste the KEY of the original one.