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Unable to validate domain over https

Having followed the steps to validate our domain over HTTPS as required for User Provisioning, we cannot get the domain to validate, even though we can access the downloaded page direct through the site. We have also tried the CDN fix, as we do use a CDN. The only thing we can think of is that we are also behind a load-balancer which may cause another redirect. Has anyone else had this problem and managed to solve it?

1 answer

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Hi Andy,

Welcome to Atlassian Community!
I saw that you created a ticket with our support related to the same question, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket instead.
Once the ticket is resolved, feel free to share the resolution with us to help other community members that may have the same issue.
Thank you!

Regards,
Angélica

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