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Migrating Jira Software Projects and Users to Jira Software Cloud


HI Team,

Please need your advice we have requirement to migrate some projects and external AD users from on-promises Jira s/w to Jira Software Cloud.

Using Jira Cloud Migration assistance app for migration

examples :

for Exiting users from XYZ AD domain:

once migrate to Cloud instance customer wants to login with SAME user but different domain. and  users should able to see all history what he performed with old domain in Cloud instance when he logins with new domain.


Could you help to advice if any solutions.


Thank you,


1 answer

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Sandesh Shetty
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Dec 22, 2021

@Bala karanam After migrated to cloud instance, user can change email address. Please refer this doc.

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