Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Internal server error on bulk change (Jira Cloud Free)

Hi. From the issue view I apply a filter and start a bulk change operation to transition a group of issues from one status to another. 

When I click "Next"-button to perform the operation I get an internal server error.

"Something went wrong

Try reloading the page, then check our Statuspage  for any current outages. If there are no relevant outages, create a support request  so we can help you out.

If you create a request, include the following so we can help you as fast as possible:

  • Error type: 500 - Internal server error"

In addition I get a log reference. Anywhere I can read more information based on this log reference?

This is the bulk change operation triggered .../secure/views/bulkedit/BulkWorkflowTransitionDetails.jspa

Hope someone can help or point me in the right direction here. Thanks.



1 answer

0 votes
Mykenna Cepek Community Leader Jun 09, 2021

It's always good to check the Atlassian Status Page when odd things like this happen, just in case there is a known incident in progress (in which case "try it later" is suggested).

I looked back to early May 2021 for Jira and didn't see anything related.

For others experiencing something like this, one suggestion is to try to manually transition just one issue (or a few of them), to ensure that the workflow and project configuration is working as expected.

You're likely to get a better user error when manually updating one issue. Examples here include misconfigured workflows (esp. conditions and validators), transition screens, and even field visibility problems.

I'm assuming, since it's been a while, that you've gotten past this problem. Feel free to share back what worked for you. Best wishes.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Atlassian Access

See Atlassian Access in action - Live Demo

Did you know Atlassian Access offers more than SAML single sign-on for Atlassian cloud products, like Jira and Confluence? Whether you're just starting to plan for your organization or in the pr...

109 views 0 3
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you