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Cannot enable 2 step authentication

Shipra Kumari
Shipra Kumari Mar 07, 2018

I have tried to enable 2 step authentication by inputting my password and click on button "Set up two-step verification", but it does not take me to next steps. Its simply refreshing the page.

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Shipra Kumari
Shipra Kumari Mar 08, 2018

Turns out it was a browser issue. Not worked with safari. When i tried with chrome it enabled successfully.

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Shannon S
Shannon S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Mar 08, 2018

Thank you for confirming, Shipra!

Could you let us know what version of Safari you were using?

Regards,

Shannon

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Shipra Kumari
Shipra Kumari Mar 08, 2018

Hi Shannon,

 

I am using safari v 11.0.3.

 

Regards,

Shipra

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thais
thais
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Mar 09, 2018

Hi, Shipra,

A ticket was opened on this issue, and we'll contact you soon. 

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