Unable to add users into teams

Rowan Ziman August 31, 2023

I am unable to add any users into their respective teams. I can add to them to projects just not into teams. 

The following error gets thrown every time : "They may not have access to teams in your organization."

1 answer

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Ge
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 4, 2023

Hi Rowan,

Thanks for reaching out! To be added to a team, the users need to have access to view and modify teams in that organisation. Could you confirm if the users you are trying to add have

  • A license to at least one product in the organisation where that product doesn’t have “open signup” enabled (a product is open if anyone from any domain can join without notifying the admin)
  • And the user has Browse User permissions to that product
    • If the product is Jira, it is a permission you assign that allows them to view users

Regards

Ge

Rowan Ziman September 5, 2023

Thanks for the reply. I am specifically having issues with the Atlas product. The users are in the group atlas-users-xxxx. I dont see any other groups applicable for Atlas barring putting them into an admin role

The error still persists when trying to add them to atlas teams

Ge
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 5, 2023

I see, do you mind reaching out to us through Intercom so I could get one of our engineers to look into it? You can send us a message by clicking on the purple circle at the bottom right cornor of your screen in Atlas. Then click on "Send us a message". Screenshot 1.png

 

Screenshot 2.png

Eren March 1, 2024

@Ge I have the same problem.

People in my team have a Jira Software User license defined. I have defined "Browse users and groups" permission for everyone on the Global Permission page, but I cannot add non-Admins to a team I created.

 

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