Atlas User Licensing - Owner vs Contributor vs Follower

[Angela Stephens]

Atlas has 3 user types Owner, Contributor, and Follower.

Do all 3 user type require/consume an Atlas license?

Additionally, can Atlas data be exposed on a Confluence space/page and effectively be seen by a user with a Confluence license but no Atlas license?

[Mark · Accepted solution]

Hi Angela,

Apologies for the late reply - we're still catching up on community posts after the holidays. All three roles contribute towards the total, since a follower on one project could be an owner or a contributor on another project or goal. However, Atlas is free for up to 35,000 users, so most customers probably won't hit that limit.

If information from Atlas is embedded in Confluence then users will need an Atlas license to view it, yes. Hope this helps!

Thanks,

Mark

[Angela Stephens]

Thanks Mark.  The issue here is that we are on a Standard plan so we are charged for every user.  However, we could downgrade to a Free plan and add up to 35K users are no charge.   A bit of a catch-22. Would suggest Atlassian consider a limited access role that doesn't consume a license.

[Andrew Culver]

This is what I'm struggling with. We would have a wide audience of users who would be interested in viewing and subscribing to project updates, but a smaller set of users who would own / contribute to projects.

Under the free plan, it's fine to allow all users access to Atlas, but as soon as we want to give that smaller set of owners / contributors access to Standard features such as custom fields and custom views, now we must pay for not just those owners / contributors, but also the wide audience of users who are simply viewing and subscribing.

[Justin Shum]

Furthermore, if I'm reading correctly, Atlas users (even on a free plan) all count towards Atlassian Access.

https://support.atlassian.com/subscriptions-and-billing/docs/manage-your-bill-for-atlassian-access/

That's unpalatable when the vast majority of users would only want updates, like the weekly digest email.

[Mike Vitale]

If I'm on the Free plan, how do I license users to be able to see updates and contribute to projects without being charged once I exceed the 10 user threshold?

[Andrew Culver]

Atlassian announced at Team 24 that the Atlas brand is being retired and the features of Atlas will be folded into Jira. I'd just wait until then.

[Mike Vitale]

What is the timing?

[Andrew Culver]

I believe sites that haven't used Atlas have already started moving so I'd expect those of us who are using Atlas to start moving in the next month or two.

[Amanda Barber · Accepted solution]

As far as I know, Atlas does not have any visibility/sharing to Confluence at this time. The pricing tiers are listed here, but I believe all 3 types of user contribute to the count: https://www.atlassian.com/software/atlas/pricing