Atlas Manager Field in JSM?

[Ken Szymanski]

I'm wondering if the manager field, once synced with our Idp, could be used in JQL or referenced in automations. 

Also, would that manager field be visible in JSM projects when I look at the reporter's profile from the ticket? 

Appreciate any assistance! 

[Josh Devenny · Accepted solution]

Hi @Ken Szymanski - unfortunately not yet. Absolutely something in our vision and on our backlog, but not something we've got to just yet.

Do you mind if I ask what you would do with the field if you had it in JSW / JSM?

[Ken Szymanski]

Hi Josh, apologies for the delayed response. 

1. For sending an email to the manager of the reporter when the reporter submits a project request OR automatically add the reporter's manager to the approver field of a project request. Basically, any ticket that requires approval or communication with a manager, it would be more efficient for the SD agents if that field was available in a JSM ticket.

2. We currently use Azure Attributes sync to view the reporter's manager but having this feature built-in is always preferable.

Appreciate your response for feedback!

-Ken