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We have been struggling for some time to use Atlassian Access integrated with Azure AD and have this working just fine to sync our customers across into JSM. The Line Manager attribute is present in Azure AD so is it just a case of adding this attribute into the sync? Do you have any documentation for this use case?
We've tried to get the manager data synced via AzureAD with a few customers without success. I've added your feedback to our list of customers trying to do this setup. We'll let you know once we resolve the issue.
Sorry for the inconvenience.
Thanks for the replies - is it not something as simple as adding the Manager field into the Claim on the Azure side? I am not sure how we would then populate that on the Atlassian side?
@Andy Hockenhull the problem is on the field mapping needed so that Azure AD sends the manager field in the format we're expecting. We tried several variants like those below but none seem to work
We need to spend some time on our side to understand the payload sent by Azure to make sure customers can set the mapping properly.
I'm pleased to inform you that we're currently working on a fix to support Azure AD!
Aiming to have it released by the end of Jan. You can subscribe to this ticket to get updates on it: https://jira.atlassian.com/browse/ID-7978
We've released the fix to support syncing the manager attribute with Azure AD.
Here is the guide to set up this integration: https://intercom.help/atlas-by-atlassian/en/articles/6872562-how-to-sync-the-manager-attribute-into-atlas-with-azure-ad