Atlas

[Margarita]

We have just initiated testing of the latest version of Atlas. Can someone tell me which version we are currently using?

[Robert Wen_ReleaseTEAM_]

hello @Margarita !

Because Atlas is a Cloud application, it will continuously get updates as they are ready to be deployed.

[Margarita]

Ok. Is there a way to avoid charges if we go beyond the 30-day trial? I am to disable the trial version on 3/29/24. 

[Robert Wen_ReleaseTEAM_]

You could downgrade from the 30-day trial to the free plan.  Here's documentation. https://intercom.help/atlas-by-atlassian/en/articles/6634928-plan-upgrades-and-downgrades-explained

[Margarita]

Thank you @Robert Wen_ReleaseTEAM_ ,

Atlas is supposed to be free for the free version and one of our testers' version shows that it’s not upgraded, but it sounds like the trial is still some sort of version that would require payment or being ‘downgraded’.

 To me this sounds like our ‘Free trial’ is that of the Premium plan (hence needing to downgrade after.

Does this sound right? 

[Carlos Garcia Navarro]

Hi @Margarita , I agree with what Robert mentioned here... If you have more specific questions about billing you can contact Billing support here: https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/