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Atlas links in Confluence - This integration requires storage access

Lauren Cooper May 15, 2023

Recently I started getting this message in all my Atlas embedded links in Confluence (never used to)

Storage.png

I can click on Authorize so I can see the link content, but it is only temporary.

Any changes made to the page or view take it back to this message again.

Any ideas?

3 comments

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Matthew McGarity May 15, 2023

It has to do with third-party cookies, specifically how one being set on team.atlassian.com is not persisting thru to the iframe being displayed within *.atlassian.net. I've got a support case open to further discuss this.

I'm a Safari user and refuse to disable my third-party cookie settings. I've had better luck using Chrome to persist this cookie, which makes me concerned about what's happening while using that browser.

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Justin Waugh July 4, 2023

Having the same issues on Chrome. 

Mark
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 18, 2023

Hi Lauren,

As per Matthew's excellent response above - this issue is due to cross-site cookies, and typically due to Safari's strong stance in blocking them. We're actively looking into solutions to this problem but alas for now you will need to re-authorise unless you change your cookie settings.

Thanks,

Mark

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Lauren Cooper June 9, 2023

 @Mark  @Matthew McGarity  I am using Edge and I don't have third-party cookies blocked. 

  Cookies1.png

And I have also just added [*.]atlassian.net to my Allow list.

  Cookies2.png

I've even cleared my atlassian.net cookies and started again.

What is strange is I didn't use to have a problem. It just started one day.

Thanks, Lauren

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Ben McCormick June 9, 2023

I'm also seeing this in Jira, using Chrome without blocking cookies.


When I click the authorize button AFAICT nothing happens, there is no network request that goes out, and the message remains

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Beatrice Glienke June 16, 2023

same with me, using chrome.

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Jo-Lee Bertrand July 6, 2023

Same for me, also using Chrome

Omer Meshar
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July 12, 2023

Same for me, using Chrome

Ash Ahmad
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 13, 2023

Hey @Beatrice Glienke @Jo-Lee Bertrand @Omer Meshar @Ben McCormick  @Lauren Cooper

Could you let me know if this is still happening for you, please?

We've pushed up a change that should resolve this issue, but it still might fail for some people. If Chrome/Edge (v113 or newer) thinks you have ever denied the prompt that shows up when you press "Authorize" then it bugs out if we try to ask you for permission again. If you fall into that bucket, enabling third-party cookies should now be a reliable work-around for that while we figure out how we can improve this further. If you do still get an error, let me know what you're seeing and I'll look for another solution.

Jo-Lee Bertrand July 13, 2023

@Ash Ahmad Seems to be working for me now! Will continue to watch over next little while. Thank you! This was critical for us to expand adoption of Atlas.

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Lauren Cooper July 13, 2023

@Ash Ahmad It also seems to be working for me! Thank you for sorting.

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Omer Meshar
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July 14, 2023

Works for me as well, thanks.

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Ben McCormick July 16, 2023

Resolved for me, thank you!

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