Tempo-Estimated Versus Remaining Report Does Not Match What Is on the Jira Ticket

[Clare Lawson]

Hello!

What am I doing wrong?  I have never been able to reconcile this issue.  My logged Time Versus Estimated never matches what is on the Jira ticket.  

The report shows logged as 31.92 but in Jira it shows 53 hours.  Help :) 

[Stéphane Veraart]

Hi @Clare Lawson

Few questions before we are going to try and answer the question:

- Are you using Jira native time logging or Tempo time logging?

- If the 2nd is the case, have you disabled native Jira time logging?

- When you're using planning are you syncing Individual and Team plans with Jira Issues?

I think it is important to say that Jira and Tempo basically are 2 independent sets of data in terms of time and logging - so if time is logged in both or partially in one or the other data can get out of sync or lead to incorrect information in your reports.

To get the best support I would recommend contacting one of the Tempo product experts themselves via this link: https://www.tempo.io/demo

[Clare Lawson]

hi Stephane,

I have no idea what this is! 

I guess I need to do more research on this. Should they both be checked?

[Stéphane Veraart]

Hi Clare, it depends on what you want to accomplish:

- Logging time through Jira default/standard

- Logging time through Tempo Timesheets

[Mahmut Çalışkan]

Hi @Clare Lawson 

In the collaborators section, you can see only the efforts belonging to the issue you are viewing.

But the time tracking section shows the total efforts including the subtasks or child issues. There can a be case here that there are efforts logged in subtasks or child issues here.