Send email when customfield changes in Jira

Question

Hi,

I would like to send an email when a customfield changes, with "Send a custom email (non-issue events)" from Scriptrunner

How can I do this please?

Thanks!

Ram Kumar Aravindakshan _Adaptavist_ · Accepted Answer

Hi @Augustin Luton,

In your description, you mentioned:-

I would like to send an email when a customfield changes, with "Send a custom email (non-issue events)" from Scriptrunner

If you want to trigger an email when a custom field changes, you will need to use the Send a custom email listener instead of the Send a custom email (non-issue events).

To trigger an email when a custom field is updated, you need to use the IssueUpdated event, which is not available in the Send a custom email (non-issue events) listener.

I suggest that you read through this ScriptRunner documentation for some example codes on how to use the Send a custom email option and also this ScriptRunner documentation to get a better idea of how the Send a custom email (non-issue events) works.

Thank you and Kind regards,

Ram